Frequently Asked Questions

• How many people are on the Synex team?

  23 and counting!

• How long does the interview process take?

  Typically 2-4 weeks. It depends on availability (yours and ours). We like to move as quickly as possible, and some people have received an offer within two weeks of their intro call. We’ve also seen it take up to a month if a candidate or member of our team has limited availability, but that’s not our goal.

• What is your remote policy?

  Our policy is evolving, and will likely continue to change as we figure out what works best for our team. We currently have some employees that work 100% remotely (including most of our United States employees) and some that go into the Toronto office regularly. We’ve found that some roles are much easier to do remotely than others; for example, several of our mechanical and electrical engineers prefer working in the office over working from home. We’re quite flexible, and we consider what’s best for each person and position on a case-by-case basis.

• Where is your team located?

  We have employees in both the United States and Canada. Our Canada headquarters is located in Toronto, and our U.S. office is in Boston.

• Do you offer relocation assistance?

  We do! If you’d like to move closer to one of our offices, we offer $5,000 to help cover your costs.

• Would I be expected to travel for work-related matters?

  We don’t require most of our employees to travel. However, as a distributed team, we do like to get everyone together when we can - so we will offer option travel opportunities to our headquarters in Toronto and Boston.

• Can I talk with one of your current employees during the interview process?

  Absolutely! We’d be happy to introduce you.

• What do you use internally to communicate with one another?

  We use Slack for day-to-day communications, as well as Google Meets and Zoom for video calls and Gmail for email. We also use Confluence and Jira to collaborate on projects and documentation!

• What equipment/tools does Synex provide to new hires?

  We provide you with a laptop and other necessary accessories (second monitor, wireless keyboard, etc). If you're not located near our Toronto office, we'll ship everything to you before your first day!

• What programming languages does your team use?

  C, C++, Python, BASH, JavaScript, Reactjs, HTML/CSS, and JSON/YAML

• What operating system does your team use?

  Our platform and the dev environment are Linux-based.

• How do your hardware and NMR teams work together successfully, despite some people working remotely?

  Our platform and dev environment is designed to be modular and web-based; allowing developers to take advantage of offline work and drive our platform remotely.

• Do you have your own patents?

  Yes! We have several patent applications. We work with one of the most innovative and capable patent lawyers in the US. We regularly review our patent strategy to ensure that we are protected while investing our money wisely.

• Is your company building its own internal technology?

  Yes. We strongly believe in getting the technology right before we start productizing anything. Our technology is at the core of our business right now. We have set a very high bar for ourselves, and we intend to reach it before we move on to anything else.

• Does your company work with international part manufacturers?

  Yes. In order to stay competitive, we work with international companies that satisfy our needs. We take these relationships seriously and are continuously building our network.

• Do you outsource any of your design work, or is it all done in-house?

  The majority of our design work is done in-house. Nevertheless, we are still growing our internal resources and recognize when the challenges become too complex or time-consuming for our staff. As such, we facilitate an environment where we are not afraid to admit our limitations and contract out focused problems to experts in the field.

• Are there internal labs or manufacturing rooms that are used to build your technology?

  Yes, we have a few separate labs dedicated to ME / EE / NMR. The people on our teams have a lot of hands-on experience and are not afraid to get scrappy when things need to get done!